What are the services available in the self-service machine?
At the present time, three main services available, which are printing the ATM card (Mada) and Credit Cards (issuing, reissuing and renewing), printing the account statement and updating customer data.
Is the ATM card printing service available to issue cards other than the current account ATM card?
The service is available to print the ATM card for the following segments (Diamond - Gold - Silver - Prime) and Credit Cards like (MasterCard Platinum Card - Islamic Visa Platinum Card - Prepaid Card) for the devices that will be installed in the branches. As for the devices that will be installed in universities and colleges, they will only be for students' cards.
Is the account statement only for limited period or the customer has the option to choose the account statement period?
The available account statement printing is for a period of one year, and the customer can choose the period required for the statement, from one day to one year.
Is the service available for new opened accounts through Riyad Bank?
Yes, the service is available to all retail banking customers (Diamond - Gold - Silver - Prime) as well as Credit Cards holders (Platinum MasterCard Card - Islamic Visa Platinum Card - Prepaid Card).
When can I renew my card which about to expire?
Customers can renew their cards using the same card during the last 90 days before the expiry date. In the event of expiry, customers can renew the card through the device by entering the user name and password of Riyad Online.