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Riyad Bank has recently been awarded the ISO 18295-1:2017 certificate for contact center management and customer service, issued by the International Organization for Standardization (ISO). This achievement is a testament to the bank's adherence to comprehensive international standards and fulfillment of all necessary requirements.
The bank's recognition in this area encompasses two key domains: customer contact center management and customer service. Undoubtedly, this certification will have a tangible impact, directly reflected in the bank's heightened efforts to enhance the level of services provided to customers, propelling them towards further dimensions of excellence, quality, and efficiency. Riyad Bank is committed to implementing global best practices that ensure the highest levels of customer satisfaction, empowering the bank to elevate complaint handling standards and address them with flexibility and speed to safeguard customer interests.
The ISO 18295-1:2017 certification is a culmination of the bank's unwavering dedication to earning customer satisfaction and the result of its continuous endeavors and intensive efforts to elevate the levels and quality of service provided to its customers, enriching their experience, which solidifies the bank's operational leadership and position as a bank of choice.