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No, you have to activate the credit card first through Riyad Bank branches, Riyad Bank 24/7 Customer Service Center at 8001242225 or Riyad Online.

The annual fee is waived for the first year of issuance. For more information about other card fees, please visit Credit Cards webpage.

You can view all transaction done with your card through Riyad Online and Riyad Mobile, and you can view and print your card’s monthly statement as well.

You have to register for Riyad Online service then your credit card will be listed automatically among your accounts in Riyad Online.

Call 8001242225 immediately to report your card loss whether you are inside or outside the Kingdom.

Yes, you can change your PIN through Riyad Bank ATMs.

You will be automatically enrolled in Hassad Rewards Program without the need to register (some cards are excluded).

There are no risks whatsoever, all what you need to do is to activate the card’s 3D Secure feature which is provided free of charge by Riyad Bank to protect your online transactions. In addition, we recommend that you avoid suspicious or unknown websites when purchasing online.

Yes, you can easily do that through Riyad Bank Qasset Installment Program (some cards are excluded); just choose the desired plan then contact Riyad Bank Call Center to execute your request. For more information visit our Credit Cards offers page.

Yes, you can request an increase of your credit card limit through Riyad Online, Call Center or any of our branches.

Yes, some of our cards give access to airport lounges. For more information, please visit the Credit Cards webpage.

The Riyad Bank Contactless Credit Card has a chip and a radio frequency antenna embedded. When the Contactless Credit Card is tapped against a terminal enabled for contactless payments, the card transmits payment details wirelessly, eliminating the need to insert the card. Account details are communicated to the reader and then processed through the secure Visa or MasterCard® acceptance network in the same way as had you inserted the card.

The Riyad Bank Contactless Credit Card uses secure encryption technology (the same as CHIP and PIN) so you can confidently use it. Besides, it never has to leave your hand when a payment is made, you will always be in control – giving you added security to the card.

Anywhere with a Contactless payment PoS Machine, the card can be used to tap and pay. If a contactless PoS machine is not available, the Contactless card can still be used for swipe or dip transactions.

A retailer with a PoS machine showing a contactless symbol  displayed on it, is enabled for contactless payments.

You need to be at least 4cm away from a PoS terminal to waive for a purchase otherwise you can also directly ‘tap’ on the terminal screen.

Purchases made in contactless mode will be displayed in the statement just like any other purchase made with a regular card.

You will hear a beep/see a light and receive a slip from the merchant, as well as receive an SMS and e-mail on your registered contact details once the transaction is successful.

You can use your Riyad Bank Contactless Credit Card to pay for items up to the value of SAR 100. For purchases over SAR 100 you will need to enter your PIN.

Your maximum spend per transaction is SAR 100. Your Riyad Bank Contactless Credit Card is capped at SAR 300 - which limits any possible loss. Once this limit is reached, you will be asked to enter your PIN and the count is reset to zero till you reach the cap of SAR 300 again.

Not at all. Should the card be tapped more than once at the terminal, you will only get billed once for the purchase.

The contactless technology works only when the card is waved at a maximum range of 4cm.
Should you be within proximity of a contactless terminal, no accidental transaction can take place as the cashier must first enter the amount on the PoS machine before the card is waived or tapped and payment is processed.

Contactless only works when a card is close to the card reader. This makes it extremely difficult for any details to be intercepted while in use. Also, each card reader contains security technology based on industry-wide standards.

Yes it is. Contactless uses the latest secure encryption technology (same as Chip and PIN) so you can feel confident when using it to pay for items.

No, you cannot ‘Tap’ or ‘Waive’ to get cash out of an ATM using your contactless credit card. You will have to insert your Riyad Bank Contactless Credit Card into an ATM and enter your PIN as you normally do.

You should call 8001242225 to report your card lost or stolen or visit the nearest Riyad Bank Branch to have the card blocked.

“Whistleblowing” means reporting any suspected practices, illegal or unethical conduct that occurred or may occur, suspected of their occurrence within Riyad Bank.

Generally includes any violated practice, but not limited to the following topics:

• Financial gain or non-financial (other benefits) by deception or other dishonest conducts
• Any activity that exposes the bank, shareholders or customers to a loss and trying to conceal that loss
• Suspicious behavior or practices in the financial statements, internal control systems or any similar situations

Any person who has an interest with the bank whether an individual or a company such as:

• Riyad Bank Customers
• Creditors
• Riyad Bank Employees
• Shareholders
• Suppliers

All reported violations will be handled with strict confidentiality regarding the information and identity of the whistleblower.

E-mail:
wb@riyadbank.com

Mailing Address:
Whistleblowing Team
Riyad Bank- Heart of Riyad
Compliance Department – 3rd Floor
P.O.Box 22622, Riyadh 11416
Saudi Arabia

Phone Number:
+966 11 276-3034

Wazen is a new auto-save program... an innovative service that will help you save with less effort to be able to realize your goal. With Wazen you can balance between your spends and savings because the program will deduct an amount to save with every transaction, and all your savings will be automatically transferred at the end of the day to Wazen savings account!

The program balances your spends and savings and you can match every transaction you make on your current account with a saving sent to your saving account according to the specific settings and saving options you set. The program allows you to also transfer a certain percentage you set from deposits made in your current account to Wazen savings account.

You have to determine a financial goal (one purpose) and the saving amount that you want to achieve with Wazen. The program will stop once you reach this goal and then you can set a new goal again.

• Buy a home
• Buy a land
• Buy a car
• Save for my family future
• Save towards retirement
• Save for a child education
• Save for holiday and travel
• Save for marriage expenses
• Save for medical expenses
• Establish a private business
• Save in general
• Other

Yes, you can through the dash board.

You only have to have a current account to link it to the program.

• Helps you manage your finances and balances your spends and savings
• You can join and open a savings account automatically thru Riyad Online without the need to visit a branch
• You can choose specific settings and saving options according to your spends
• Provides a choice of saving with and without returns (sharia complaint product)
• You can stop and restart the program any time
• You can access your savings whenever needed and transfer funds to your current account
• The program can transfer a certain percentage (you set) from deposits made in your current account to Wazen savings account

No, you can easily join through Riyad Online.

You can choose the following transactions to save:

• Point of sale purchases
• ATM withdrawal
• Credit card payment
• Bill payment

You can also save when you do the following deposits:

• Salary deposit
• Incoming transfers
• Deposits from stock dividends

You can also do the following:

• Determine the transactions that you want to activate (you can choose 1, some or all transactions)
• Set a percentage for saving from the deposits and spends of each transactions, keeping in mind that you can link this percentage to a maximum amount for saving (e.g. you would like to save 10% from pos purchases provided that the amount deducted does not exceed 1000 riyals)
• Set a minimum amount that needs to be in your current account linked to Wazen so that the saving automatically stops when the balance in our current account reaches this amount

Yes, you can stop and join at any time.

The money is yours. You only have to transfer the money from Wazen to your current account and it takes one working day only.

It is free (for a limited time).

With Wazen, you have the liberty to choose if the saving account is with or without returns.

Yes.

Yes, from the main page, you can click on "New User? Register Now" to start using the Digital Channels.

Yes, the same credentials can be used to access both channels.

Yes, from the main page, click on "Open an Account", it will direct you to the account opening page digitally.

To register, you need an active account, and a mada Card.

From Riyad Mobile, click on "Forget Password", enter your National ID/Iqama, then the Authentication Code, and verify by entering your card PIN. Enter the Username/ email and then the new Password.

Yes, Riyad Mobile supports MFAs such as: Touch/FaceID (iPhone), or Fingerprint (Android), and Soft Token (App).

Riyad Bank mada Card is offered free of charge when you open a bank account with Riyad Bank.

Riyad Bank mada Card has a specific daily limit of SAR 5,000 for cash withdrawals and SAR 60,000 for purchases.

In case of lost or stolen your Riyad Bank mada Card, please visit your nearest Riyad Bank branch or call our customer service at 920002470 and request to block the card.

If you forget the Card PIN, please visit your nearest Riyad Bank branch to reset a new PIN.

Important tip: Avoid writing the PIN on the back of the card.

Yes, please visit the nearest Riyad Bank branch.

Mada atheer is one of mada additional services, which allows mada cards holders flexability and security in the electronic payments through NFC where the customer is able to preform the transaction by passing the card in front of POS reader.

Increase the limit of payments through Riyad Bank mada cards through NFC on POS without the need to enter the password with an amount range from 100 SAR to 300 SAR for one transaction, where maximum limit previously were not exceeding 100 SAR.

More than one transaction is allowed with the required cumulative limit of 300 SAR only, regardless of the number of transactions. In case that the transactions exceed the required limit of 300 SAR, the cardholder will be required to enter the password for each transaction for safety purposes.

Password is required in case the transactions exceeded the required limit of 300 SAR, the cardholder will be required to enter the password for each transaction for safety purposes.

All transactions are included in the card’s account statement.

Currently, all POS systems are being updated sequentially until it is fully covered.

1. Look for the “atheer” reader on the point-of-sale terminal
2. Tap your card against the reader
3. Wait for the beep sound or green light which indicates the completion of the transaction

You can stop the service through Riyad Online by following the below steps:

1. Choose accounts and cards
2. Mada card
3. Stop atheer service

The service can only be activated or stopped, not reducing the limit.

The customer can stop atheer service whenever he pleased, and we would like to mention the necessity of stopping the card immediately in cases of theft, through Online Riyadh or by calling customer service.

At the present time, three main services available, which are printing the ATM card (Mada) and Credit Cards (issuing, reissuing and renewing), printing the account statement and updating customer data.

The service is available to print the ATM card for the following segments (Diamond - Gold - Silver - Prime) and Credit Cards like (MasterCard Platinum Card - Islamic Visa Platinum Card - Prepaid Card) for the devices that will be installed in the branches. As for the devices that will be installed in universities and colleges, they will only be for students' cards.

The available account statement printing is for a period of one year, and the customer can choose the period required for the statement, from one day to one year.

In case of failure no fees will be deducted, as fees are only deducted if the process is successful and card has been issued. In case of failure the customer may chose the card that has been issued and print it as the card has been issued in the Bank’s system and the failure is only within the printing.

Yes, currently Riyad Self-service is limited to these three services, and we will announce in case of providing new services.

Yes, the service is available to all retail banking customers (Diamond - Gold - Silver - Prime) as well as Credit Cards holders (Platinum MasterCard Card - Islamic Visa Platinum Card - Prepaid Card).

Customers can renew their cards using the same card during the last 90 days before the expiry date. In the event of expiry, customers can renew the card through the device by entering the user name and password of Riyad Online.

There are no registration fees.

It is possible that your mobile number is not registered with the bank. You have to register your number by visiting the nearest Riyad Bank ATM.

Go to the nearest ATM to register your mobile number, which will be used to send notifications and the authentication code when you log into digital channels.

Follow the steps below on ATM:

1. Select “e-Service Activation and Update Mobile Number”
2. Select “Mobile Contact Updating”
3. Select “Change Mobile Contact”
4. Then enter your mobile number twice to complete the authentication process

Yes, services that are not available for students are international transfers and money express transfers.

Yes, your registration at any channel will enable you to access all other digital channels.

No, but you can get the virtual card from Riyad Bank, which you can use for online and digital purchases.

You can use Riyad Line after completing your registration at the digital channels through Riyad Online and Riyad Mobile, in addition to benefiting from the automatic calls for activating beneficiaries and communicating with the Call Center.

Yes, you can receive money transfers in your account from Riyad Bank or any other local bank.

No, the app. is currently available for card holders of MyPay card and Salary Card for Household Workers in Corporate Banking.

It is SAR 15 per transfer via Money Express and it varies according to the beneficiary’s country if it is via Western Union.

You can download the app. on your device, by visiting the App Store for IOS users or Google Play for Android users.

Yes, you will need to connect to the Internet to use the app.

You can reset the password by clicking "I forgot my password" link in the app.

It is a service offered by Riyad Bank to mada cardholders in cooperation with MasterCard Company, which provides customers with additional protection when purchasing online.

Once you enter Riyad Bank card details and complete the purchasing transaction, the bank will authenticate the card’s information and send a one-time-password consisting of 4 digits to the customer’s registered mobile number.

Yes, when you complete your purchasing transaction and enter Riyad Bank mada card details, a screen will automatically appear requesting the customer to enter a one-time-password consisting of 4 digits sent to the customer’s registered mobile number. After reviewing the details of your transaction and entering the one-time-password successfully, the purchasing transaction will be completed, and you will receive a message on your mobile and email that the transaction has been completed successfully.

You can activate and deactivate this service through Riyad Online.

The online purchasing service is available for all Riyad Bank mada cards that display mada and MasterCard logos on the front. If your card does not display mada and MasterCard logos, please visit the branch to replace your card.

Riyad Bank offers this service free of charge for transactions in Saudi Riyal, while fees will be calculated for transactions in foreign currencies based on the customer’s segmentation as described below:

• Private Banking customers: 1.50%
• Diamond Banking customers: 1.50%
• Golden Banking customers: 1.75%
• Silver Banking customers: 2.00%
• Other customers: 2.50%

If you have any inquiries or you need any help, do not hesitate to call the customer service center number printed on Riyad Bank card 920002470.

The communication between you and Riyad Bank is invisible to the merchant. Your information is never shared with the merchant including the one-time-password sent to the customer’s mobile.

For more security, the card will only be accepted at websites that support the 3D Secure feature. Purchasing transactions from websites that do not support this feature will not be accepted.

“MasterCard SecureCode” logo will be displayed when purchasing online.

Yes, you will receive an SMS containing the one-time-password. Riyad Bank will only bear local fees (not inclusive of roaming fees).

The one-time-password helps to protect your information against fraudulent activities. It is a safe method to authenticate the cardholder’s identity.

You have up to three attempts to enter your PIN correctly. If the three attempts fail, the card will be suspended. To activate the card, call us at 920002470.

Please call Riyad Bank customer service center at 920002470 or the number printed on the back of Riyad Bank mada card to stop your card immediately.

Yes, all products are approved by the bank’s Shariah Committee.

• Shariah-compliant
• Instant approval
• Flexible repayment plans
• Possibility of joint finance between first-degree relatives
• Multiple solutions that cater to different types of properties
• Available for government, private, and banking sectors, as well as pensioners

Yes, it is possible.

• 45 years at the time of the last installment for villas, duplexes and buildings
• 25 years at the time of the last installment for apartments

• Villa
• Apartment
• Duplex
• Building
• Land
• Rest house

Yes, 3 joint applicants as a maximum.

No, it is not possible.

10% of the first property
30% of the second property

It depends on the financing formula. In cases of Murabaha Home Finance, the property is registered under the customer’s name while the title deed is pledged at the Bank. However, in cases of Ijara Home Finance, the property is registered under the name of the bank until the finance is fully settled.

Yes, in accordance with early settlement terms and conditions.

It depends on the financing formula. In cases of Murabaha Home Finance, the rate will be fixed throughout the financing period. However, in cases of Ijara Home Finance, the rate will be variable.

Yes, but the bank’s approval is required.

Yes, but the bank’s approval is required.

Yes, though Ihlal option or by selling the property to a third party.

Yes, as long as the DBR does not exceed the maximum limit.

Yes, it is possible.

No, the Home Finance Program can only be paid in monthly installments.

Yes, only for bank employees.

No, it is not possible.

The customer would be exempted from paying the remaining installments in the case of permanent total disability or natural death, subject to insurance coverage. The customer gets compensated in cases of fires and natural disasters, subject to terms and conditions.

A maximum amount of SAR 5,000,000.

A minimum amount of SAR 200,000.

Currently, there is no joint finance option for the Subsidized Home Finance and Al-Moyassar Home Mortgage Programs.

The same documents required for the Home Finance product, in addition to:

• Family Identity Card + deed of support (if any)
• Salary Certificate with employment commencement date
• Statement of account for customers not transferring their salaries
• Deposit of valuation fees

No, the customer can get a higher financing amount. The Ministry/Fund would provide a financial subsidization to cover the profit margin up to SAR 500,000. The subsidization coverage might reach 100% subject to the terms and conditions of the Ministry/Fund.

For all approved citizens with salaries up to SAR 14,000, the subsidization coverage will reach 100% of the financing amount up to a maximum SAR 500,000, regardless of the number of family members.

No, the customer can select the property that matches his/her finances. The granted amount is determined based on the Ministry/Fund valuation and the bank’s credit policy.

No, currently this is not available. The subsidization amounts are dedicated to new financing requests only.

The minimum salary is SAR 5,000 for approved sectors and SAR 8,000 for non-approved sectors and banks.

The customer can benefit from the granted approval through Home Equity program.

Yes, the customer can benefit from the granted approval through the Incomplete Property Finance product to complete the construction of the property.

Yes, the customer will receive the required amount, as per the approval of the Ministry/Fund.

Minimum financing amount is SAR 200,000.

It is a financial support that covers the profit margin which varies with monthly income and number of family members as per the approval from the Ministry/Fund.

Yes, subject to the insurance coverage conditions.

The Riyad Bank’s Qasset Program is an installment plan whereby the customer has the convenience of settling his/her high value purchases in affordable & equal monthly installments.

It’s easy. If you have purchases of SAR 1,000 & above and want to pay the amount in easy monthly installments to manage your financial obligations, you can have that transaction moved to the Qasset Program installments plan.

Simply follow these 3 convenient steps:

Step 1: Use your Riyad Bank Credit Card to make a purchase of at least SAR 1,000.
Step 2: Call Riyad Bank’s toll number at (+966) 920002470 and request to convert your transaction to the Qasset Program Plan of 3, 6 or 12 months.
Step 3: Pay only the monthly installment for the plan selected. The value of each monthly installment will be reflected in the monthly statement.

No, you can use your existing Riyad Bank Credit Card to benefit from this program.

No, Qasset Program is applicable on any type of retail purchases made through your Riyad Bank Credit Card.

Yes, you can only move / transfer / convert your purchases worth a minimum value of SAR 1,000 through the Qasset Program.

There is no limit on the number of Installment Plans allowed (within the available credit card limit & subject to a minimum value of SAR 1,000).

The following options are the payment plans available under the Riyad Bank Qasset Program:

The table below illustrates how the Qasset Installment Program works for a transaction of SAR 6,000.

This service is free of charge.

By easily activating the “voice commands” option under other services in the main menu.

Yes, the bank provides this safe and convenient method to verify the identity of the caller in both languages, Arabic and English.

Yes, you can cancel this service through disable “voice commands” option under other services in the main menu.

You only have to be a Riyad Bank customer who is registered to use Riyad Line.

The system will ask you once again to repeat the service and will give examples to help identify it. If this doesn’t work, the system will redirect you to the traditional Riyad Line using the telephone pad to request a service.

Yes it does.

This service is free of charge.

Once you login to Riyad Line, the registration will be as option number 1. You only need to say “my voice is my password!” 3 times to grant you Voice Access for Riyad Line.

Yes, the bank provides this safe and convenient method to verify the identity of the caller in both languages, Arabic and English.

Yes, you can cancel this service through the authentication settings under other services in the main menu.

Yes, you can login with both options at the same time.

Yes, the service is safe and highly accurate method of authentication, which can easily replace the password.

You only have to be a Riyad Bank customer who is registered to use Riyad Line.

You will be asked to enter the Riyad Line password as an alternative method in case your voice does not get recognized for Voice Access.

Try again through authentication settings under other services in the main menu. It is recommended to register your voice in a noise-free location.

Yes, your voice will be recognized because this technology relies on the latest bio and vital signs to protect your personal information.

Yes, the system can recognize a recorded voice and your account can not get hacked. A series of tests have been performed to verify the safety of this service where recorded voices will be recognized as well as similar voices.

Yes, the fake voice will be recognized and access will be denied and the system will request a password after the second attempt.

No, there are no fees associated with this service.

Yes, you can apply any time.

With Saving Account with Income, there is a return on the deposit amount, which is Shariah-compliant under the concept of Mudaraba.

Mudaraba is a type of partnership, wherein the bank invests the customer’s funds deposited in his/her Saving Account with the objective of generating profit through Shariah compliant Mudaraba. The funds deposited in the Saving Account is the capital of Mudaraba and the bank invests such funds and shares profit with the customer as agreed upon by both parties in the Saving Account agreement.

Profits are credited at the end of each month.

No, It does not need that.

The bank invests the deposit amount in the Mudaraba Pool of Riyad Bank’s different investment activities, approved by the Shariah Committee at Riyad Bank.

Anytime, except for funds deposited on the same day, which can be withdrawn on the next day through transferring them to your current account.

No.

You can deposit through direct transfer from your current account to the saving account, or visit the nearest branch in cases of cash deposits.

No.

The deposit amount is invested in the Mudaraba Pool of Riyad Bank’s different investment activities, approved by the Shariah Committee at Riyad Bank.

All Android, NFC-enabled smartphones that use Android OS 4.4 (Kit Kat) or higher.

Eligible credit cards will automatically be displayed when you enrol for Riyad Pay Wallet.

No, only Riyad Bank credit cards can be added.

Once you have access to Riyad Pay Wallet, all eligible Riyad Bank Credit Cards will be displayed automatically.

• You may choose the card to use as the default payment card for Riyad Pay Wallet purchases
• You may add other eligible cards to use as an alternative payment method
• You can change the default payment card at any time

From the Riyad Pay Wallet Home screen, you can add a credit card, or if you have already selected a card from the app you can either delete, unset as default contactless card, or suspend the card.

Your security is our priority. When you make a payment with Riyad Pay Wallet, funds are securely transferred from your account.

• We use 128-bit SSL (Secure Socket Layer) encryption to mask your sensitive information.
• We'll never transmit your account number from your phone, and your card PIN is not stored on your phone. The merchant will not have access to your credit card information.
• All transactions are monitored by Riyad Bank’s risk and fraud detection systems.
• Our Online Security Guarantee provides added protection against unauthorized access to your accounts as well as Zero Liability protection.

It’s a PIN used for security reasons to authenticate you in case you wanted to:

• Change your default payment card and/or retrieve your balance/credit before making a purchase. The balance displayed may not reflect all your transactions, such as cheques you have written or debit card transactions that have been approved but not yet submitted for payment by the merchant.
• Set up a PIN or Pattern to lock/unlock your device. You'll be prompted to enter a 4-digit number (WAP) when you request to make a payment.

You can reset your WAP by selecting the reset Wallet Access PIN from the app menu.

For your security, cards in Riyad Pay Wallet are assigned a digital card number for making purchases using your mobile device. If you use multiple devices, you will have a different digital card number for each device.

No. Your digital card number is for mobile transactions only. It does not affect your ability to make purchases with your physical card.

All purchases made using the Riyad Pay Wallet will appear on the banking statement for the card you have chosen.

When you login to Riyad Pay Wallet from a new device, you will need to register the device for Riyad Pay Wallet. Your card will be assigned a new digital card number, even if you choose the same card used with your previous mobile device. All digital card numbers associated with a device that has been reported lost or stolen will be deactivated.

The closed card will no longer be displayed as an eligible card in Riyad Pay Wallet. Your replacement card will be displayed as an eligible card in Riyad Pay Wallet once the card has been activated.

To make a payment, you do not need to be connected to the internet or cellular network. However, you will need to connect every so often to refresh the app and keep the security credentials current. This will ensure Riyad Pay Wallet is ready when you are.

For the modernity of this technology locally and globally, POS terminals that accept mobile payments are limited and will gradually increase. The list of stores with this service will be updated periodically on Riyad Bank website.

* The service is available now at all Caribou Café branches, some of al Othaim Markets, Adama Clinics, Adwa Pharmacy, Al-Barakat Optical, Alkadi Pharmacy, Alostool Restaurant, Alqubbany Pharmacy, B1 Restaurant, Blue Café, Coffee Black Rose, Dawaa Pharmacy, Konooz Pharmacy, Maesrto Pizza, Magrabi Hospitals, Magrabi Opticals, Pitzzana Restaurant, Saggaf Pharmacy, Waffle Taste Coffee, Sushiah Restaurant, SUSHIAH, Nakheel café, Khaleej café, Al Umam café, BUSTAN cafe, Anoosh, and Signsture Restaurant.

The limit per transaction: SAR 100