Reactivation

Account Reactivation through Riyad Mobile

Reactivation Steps for Personal Accounts:

Open Riyad Mobile app and select “forgot password”. If your account is locked for security reasons, then the system will identify your case automatically once you try to login and you will be taken to the appropriate option.

All you have to do is follow the below steps:

Identify who you are
Enter you National ID or IQAMA number or GCC ID
Authenticate it’s YOU
The system will show you all available Debit and/or Credit cards (masked) then you can select the card to be used for registration

You simply need to enter the PIN of the selected Debit/Credit card

Note: if the selected card is credit, then you will also need to enter the expiry date as embossed on the card
Enter a new Password
Enter a new password for Digital Banking Channels and re-enter it again for confirmation

Then you need to review your Digital Profile and make necessary changes:

Your username

Your email

Your Riyad Line PIN (made up of 4 digits)

And then accept the Terms & Conditions

That’s it! The reactivation process was completed successfully and you can go back to enjoying our digital banking channels.

Reactivation Steps for SMEs Accounts:

All you have to do is follow the below steps:

Identify who you are
Enter the company Registration Number

Enter the account number or credit card number
Enter a new Password
Enter a new password for Digital Banking Channels and re-enter it again for confirmation

Then you need to review your Digital Profile and make necessary changes:

Your username

Your email

Your Riyad Line PIN (made up of 4 digits)

And then accept the Terms & Conditions
Visit the nearest branch

Once all necessary data is entered, the system will display an activation code; you need to visit the branch and provide the CSR with this code to complete the reactivation process, so you can go back to enjoying our digital banking channels.